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Customer Experience (CX) Analytics

Case Study 1: Enhancing Customer Satisfaction for a Telecommunications Company

  • Problem: A telecommunications company faced challenges with low customer satisfaction scores and high churn rates.
  • Solution: Dataintellico integrated data from customer feedback systems, call center interactions, and social media. We applied sentiment analysis to understand customer perceptions and identified key factors influencing satisfaction. Based on the insights, we provided actionable recommendations to improve customer service and enhance the overall experience.
  • Results: The company saw a 20% increase in customer satisfaction scores and a 15% reduction in churn rates within six months, leading to higher customer loyalty and retention.

Case Study 2: Optimizing Omni-channel Experience for a Retail Company

  • Problem: A retail company wanted to provide a seamless omni-channel experience to its customers but faced inconsistencies across different channels.
  • Solution: Dataintellico conducted a comprehensive analysis of customer interactions across web, mobile, and in-store channels. We developed a custom dashboard to monitor omni-channel performance and provided recommendations for optimizing touchpoints and ensuring a consistent experience.
  • Results: The company achieved a 25% improvement in omni-channel consistency and a 30% increase in customer engagement, resulting in higher customer satisfaction and sales.

Transforming Business through data driven solutions

DataIntellico is a dynamic and innovative consulting firm specializing in data analytics, artificial intelligence, machine learning, and business intelligence.

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Transforming Business through data driven solutions

DataIntellico is a dynamic and innovative consulting firm specializing in data analytics, artificial intelligence, machine learning, and business intelligence.

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